Robert Tyler Class · Baltimore, Maryland
Summary
Multidisciplinary professional with experience spanning business operations, retail leadership, customer support, technology, creative production, and digital media. Brings a practical mix of customer service, team leadership, troubleshooting, workflow organization, communication, and project execution.
Customer ExperienceTeam LeadershipOperationsTechnical SupportInventory & FulfillmentCreative ProductionProblem SolvingDigital Workflows
Published Experience
Experience
Founder / Creative Producer
RTC Studios
- Lead creative projects from concept through production, editing, post-production, delivery, and portfolio presentation across video, digital media, web, and original storytelling projects.
- Build repeatable systems for project organization, asset management, revision tracking, quality control, publishing, and AI-assisted creative workflows.
Product Flow Specialist
Best Buy · Baltimore, MD
- Supported high-volume inventory flow, receiving, processing, staging, online order fulfillment, stock accuracy, and cross-team operational execution.
Store Manager / Assistant Store Manager
GameStop · Baltimore, MD
- Led and coached teams of 5–15 across scheduling, customer experience, sales execution, merchandising, inventory, store operations, performance management, and problem resolution.
Customer Support Specialist
ZeniMax Online Studios
- Resolved high-volume account, billing, technical, and gameplay issues; documented solutions, escalated complex cases, and translated technical problems into clear customer-facing guidance.
Education
B.S. Business Administration
Guilford College · 2009–2013
Minors: Human Resources, Accounting, CITS / Information Systems.
Selected Certifications & Training
- Microsoft Accredited Sales Professional
- Cornell University Executive Administration
- Xbox / Microsoft Retail Training
- Microsoft Office Product Training